A WELCOME BACK MESSAGE FROM THE WEST HIGHLAND HOTEL
After the months of lockdown endured by all, we are delighted that you are now
considering a visit to the West Highlands of Scotland. We are even more delighted
that you are considering visiting us at the West Highland Hotel. The West Highlands
has some of the most stunning scenery in the World with wide open spaces, an
abundance of nature and the warmest of welcomes.
It truly broke our hearts to temporarily close The West Highland Hotel, but we have
worked tirelessly to develop a programme to keep you, our guests, many who have
become friends, and our team members, as safe as we possibly can.
We have drawn on the magnificent work done by all of those in the NHS and social
caring professions who have done so much to inspire us in recent times. This has
led to our “Safe and Good to Go” programme that builds on our existing high
standards of hygiene and cleanliness. This protocol has drawn on the best
information and working practices available to us from many different
environments. We have carried out much research and spoken with those developing ‘best practice in hospitality and hygiene industries across the world. This will be the new normal for the West Highland Hotel.
Highlighted below are just a few examples of what “Safe and Good to go” will mean for you. More detailed information on the programme is available in this document. We want you to know that your safety and trust in us is our Number One priority and when you visit the West Highland Hotel you will have the confidence that every possible precaution that can be taken, has been taken.
This programme will be constantly changing, as new information and products become available we will review and improve our approach in an evolving landscape. However, some new initiatives to reassure you are:
Our guests will have access to our new protocols in advance of their arrival via our pre-check-in e:mail or our website
All guests will need to verbally confirm that they have not experienced any of the government COVID symptoms in the 7 days leading up to their stay
All staff’s temperatures will be checked at the start of each shift
Significantly increased time for our housekeeping team to meticulously prepare your room for arrival. This will include anti-viral cleaning and fogging procedures and a room sealed awaiting your arrival
Maximum possible time between one guest leaving and another arriving
Option to choose our West Highland Housekeeping Light to maintain “Household integrity” (our team members will not enter your room once you have taken residence)
Physical distancing implemented throughout our public areas
Temporary requirement for Guest and Staff to wear face coverings whilst moving around Hotel (Face coverings are not required when seated)
Increased intensity and frequency of cleaning in our food and beverage areas
Utilisation of Island View Restaurant in addition to the Terrace Restaurant for evening dining to comply with physical distancing
We are fully committed to doing our very best for you, however whilst these strange times dictate physical distancing, know that our warmth and hospitality will surround you as always.
Please make your reservation with the West Highland knowing that you are in dedicated, caring,
responsible and approachable hands.To our old friends that we have missed over recent months,
we look forward to welcoming you back. To the new friends we have yet to meet, we hope that our
“Safe and Good to Go” programme reassures you of our very best efforts to keep you safe – and
always with the famous West Highland welcome.
Gavin and Sine Davis and the Team
West Highland Hotel